Our Customer Service Commitment

At the heart of everything we do is our service commitment to our customers, which was developed by our employees:
  • We accept full responsibility and will do everything possible to assure our customer’s complete satisfaction with the services provided by Cornerstone
  • We will make an ongoing commitment to exceptional service and will welcome every opportunity for customer contact with this objective in mind.
  • We will be empathetic, courteous and respectful, and take the time to listen to our customer’s concerns.
  • We will provide prompt, accurate and complete replies to your inquires.
  • We will keep in frequent contact with our customer to advise of progress if an issue cannot be resolved within 24 hours.
Services

At Cornerstone we offer the following services to assist our Customers manage their healthcare costs and needs:
  • Claims Adjudication
  • ID Cards & Forms
  • Eligibility Maintenance
  • Premium Billing   
  • Monthly Reporting   
  • Fund Account Maintenance
  • Monthly Reporting
  • Account Management
  • Coordinating Vendor Services
Contact Customer Service (866) 375 2223